Replacement and return of products

Terms of product's exchange.

Purchased products can be replaced under the "right to withdraw from the Sales Agreement".

Goods can be exchanged within 10 days from the date of delivery.

Replacement can be done only once for a single order.

How to replace the ordered goods?

  1. Check that we offer product you are interested in.
  2. Place an order for a product that you would like to receive in return. In field "Notices to person completing the order" write "exchange".
  3. Fill out the return/exchange form (download form) and include in the package.
  4. Please also join the receipt.
  5. Ship to:
    Hurtownia odzieży
    Wrocławska 138
    55-120 Oborniki Śląskie
  6. When the shipment comes, we reduce the value of the new order.
  7. The value of the new order will be:
    • re-shipping costs if you replace the product for a different color or size;
    • re-shipping costs +/- difference in the price of products returned and sent back;
    • any excess payment we refund to Your account.
  8. Re-shipping usually takes 1 working day after the arrival of your shipment.
  9. We will refund any overpayment by bank transfer, within a maximum of 14 working days after the arrival of your shipment - usually about 3 days.

What are the conditions for products return?

You may return purchased products within 10 days from the date of delivery.

You do not have to give reason for the return, however we will be grateful for this information to improve the quality of our offer.

Returned products: must be new, can not bear traces of use, must include original tags.

Costs of returning the products to us will not be returned.

We do not accept cash on delivery shipments.

How to return ordered products?

  1. Fill out the return/exchange form (download form) and include in the package.
  2. Please also join the receipt.
  3. Ship to:
    Hurtownia odzieży
    Wrocławska 138
    55-120 Oborniki Śląskie
  4. Refund will be done by bank transfer within a maximum of 14 working days after the arrival of your shipment - usually about 3 days.
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